Tolerance zones in perceived service quality /
Saved in:
| OCLC: | 32621603 |
|---|---|
| 主要作者: | |
| 企業作者: | |
| 語言: | English |
| 出版: |
Helsingfors :
Svenska handelshögskolan,
1994.
|
| 叢編: | Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) ;
nr. 58. |
| 主題: | |
| 格式: | Thesis Monograph Note that CRL will digitize material from the collection when copyright allows. |
| LEADER | 01501nam a2200373Ia 4500 | ||
|---|---|---|---|
| 001 | in00005741274 | ||
| 003 | OCoLC | ||
| 005 | 20030326135519.0 | ||
| 008 | 950609s1994 sw a b 000 0 eng d | ||
| 020 | |a 9515554403 | ||
| 035 | |a (OCoLC)32621603 | ||
| 040 | |a MUU |c MUU |d CRL | ||
| 049 | |a CRLL | ||
| 090 | |a HD9980.5 |b .S7 1994 | ||
| 099 | |a P-00105636 | ||
| 100 | 1 | |a Strandvik, Tore. | |
| 245 | 1 | 0 | |a Tolerance zones in perceived service quality / |c Tore Strandvik. |
| 260 | |a Helsingfors : |b Svenska handelshögskolan, |c 1994. | ||
| 300 | |a ix, 241 p. : |b ill. ; |c 25 cm. | ||
| 336 | |a text |b txt |2 rdacontent. | ||
| 337 | |a unmediated |b n |2 rdamedia. | ||
| 338 | |a volume |b nc |2 rdacarrier. | ||
| 490 | 1 | |a Ekonomi och samhälle ; |v nr. 58. | |
| 502 | |b doctoral |c Swedish School of Economics (Helsinki, Finland) |d 1994. | ||
| 504 | |a Includes bibliographical references (p. 179-189) | ||
| 650 | 0 | |a Service industries |x Quality control. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 710 | 2 | |a Svenska handelshögskolan (Helsinki, Finland) | |
| 752 | |a Finland. | ||
| 830 | 0 | |a Ekonomi och samhälle (Svenska handelshögskolan (Helsinki, Finland)) ; |v nr. 58. | |
| 907 | |a .b16884930 |b 06-02-22 |c 03-26-03 | ||
| 998 | |a diss |b 03-26-03 |c m |d - |e - |f eng |g sw |h 0 |i 1 | ||
| 999 | f | f | |i 16913976-aaa4-57c9-88eb-3bb6b3c412d1 |s f5d91745-18b2-569c-b57c-a3e980c32cac |t 0 |