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  1. 1
    by Williams, D. Martin
    Published 2007
    Australia : Macquarie University, 2007.
    xxii, 502 p.
    Subjects: “...Service industries Australia Marketing Case studies....”
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  2. 2
    by Tunisini, Annalisa
    Published 1997
    [Uppsala] : Dept. of Business Studies, Uppsala University, 1997.
    186 p. : ill. ; 24 cm.
    Subjects: “...Computer service industry....”
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