Liljander, V. (1995). Comparison standards in perceived service quality. [Svenska handelshögskolan].
Stile di citazione ChicagoLiljander, Veronica. Comparison Standards in Perceived Service Quality. Helsingfors: [Svenska handelshögskolan], 1995.
Citazione MLALiljander, Veronica. Comparison Standards in Perceived Service Quality. [Svenska handelshögskolan], 1995.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.