Ojasalo, J. (1999). Quality dynamics in professional services. Svenska handelshögskolan.
Chicago Style (17. basım) AtıfOjasalo, Jukka. Quality Dynamics in Professional Services. Helsingfors: Svenska handelshögskolan, 1999.
MLA (8th ed.) AtıfOjasalo, Jukka. Quality Dynamics in Professional Services. Svenska handelshögskolan, 1999.
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