Cita APA (7a ed.)

Ojasalo, J. (1999). Quality dynamics in professional services. Svenska handelshögskolan.

Cita Chicago Style (17a ed.)

Ojasalo, Jukka. Quality Dynamics in Professional Services. Helsingfors: Svenska handelshögskolan, 1999.

Cita MLA (8a ed.)

Ojasalo, Jukka. Quality Dynamics in Professional Services. Svenska handelshögskolan, 1999.