Transformation from rule bound government agency to a customer centric service facility : the case of Indian passport offices
With reference to Ahmedābād, India.
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| OCLC: | 60451293 |
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| Main Author: | |
| Corporate Author: | |
| Language: | English |
| Published: |
Ahmedabad :
Indian Institute of Management,
2003.
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| Series: | Working paper (Indian Institute of Management, Ahmedabad) ;
W.P. no. 2003-07-05. |
| Subjects: | |
| Format: | Monograph Microform Note that CRL will digitize material from the collection when copyright allows. |
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FICHE 2003Item List
| Description | Local Call Number | Status |
|---|---|---|
| FICHE | Available |