APA način citiranja (7. izdanje)

Kinnunen, R. (2001). Creating and testing of service ideas and service production concepts. Swedish School of Economics and Business Administration.

Čikaški stil citiranja (17. izdanje)

Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Helsingfors: Swedish School of Economics and Business Administration, 2001.

MLA način citiranja (8. izdanje)

Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Swedish School of Economics and Business Administration, 2001.