Cita APA (7a ed.)

Kinnunen, R. (2001). Creating and testing of service ideas and service production concepts. Swedish School of Economics and Business Administration.

Cita Chicago Style (17a ed.)

Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Helsingfors: Swedish School of Economics and Business Administration, 2001.

Cita MLA (8a ed.)

Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Swedish School of Economics and Business Administration, 2001.