Kinnunen, R. (2001). Creating and testing of service ideas and service production concepts. Swedish School of Economics and Business Administration.
Chicago-Zitierstil (17. Ausg.)Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Helsingfors: Swedish School of Economics and Business Administration, 2001.
MLA-Zitierstil (8. Ausg.)Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Swedish School of Economics and Business Administration, 2001.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.