Kinnunen, R. (2001). Creating and testing of service ideas and service production concepts. Swedish School of Economics and Business Administration.
Citace podle Chicago (17th ed.)Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Helsingfors: Swedish School of Economics and Business Administration, 2001.
Citace podle MLA (8th ed.)Kinnunen, Ritva. Creating and Testing of Service Ideas and Service Production Concepts. Swedish School of Economics and Business Administration, 2001.
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